Effective Date: January 1, 2025

Membersstack (“Membersstack,” “we,” “our,” or “us”) is committed to protecting the privacy and personal data of users (“you,” “your”) who access or use our platform, website, and services (collectively, the “Services”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

1. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, email address, phone number, organization details, role or designation, and other information voluntarily provided when you register or use our Services.
• Membership Data: Member records, attendance logs, event participation, voting or polling data, and communications created or uploaded by organizations using Membersstack.
• Payment-Related Information: Subscription plan details and transaction references. Membersstack does not store or process credit or debit card details directly.
• Technical Information: IP address, browser type, device information, operating system, and usage data collected through cookies and similar technologies.

2. How We Use Your Information

We use collected information to:

• Provide, operate, and improve the Membersstack platform
• Manage subscriptions, dues, events, communications, and organizational activities
• Facilitate customer support and respond to inquiries
• Send service-related notifications and updates
• Ensure platform security, compliance, and fraud prevention
• Comply with legal and regulatory obligations

3. Payment Processing and Financial Data

Membersstack does not collect, store, or process users’ credit or debit card information. All payment transactions are handled by third-party payment processing partners engaged from time to time.

Currently, Membersstack uses Fincra as a payment processing partner. The security, encryption, storage, and processing of financial and card information are governed by the privacy and security policies of such payment processors that are duely licenced by the Central Bank of Nigeria. Membersstack is not responsible for the security practices of third-party payment providers and encourages users to review their respective privacy policies.

4. Data Sharing and Disclosure

We may share information:

• With trusted service providers and partners who support our operations under confidentiality obligations
• With payment processors strictly for transaction execution
• When required by law, regulation, court order, or governmental request
• To protect the rights, safety, and property of Membersstack, our users, or the public

We do not sell personal data to third parties.

5. Data Security

We implement reasonable administrative, technical, and organizational measures to protect personal data against unauthorized access, loss, misuse, or alteration. However, no system is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

7. User Rights

Subject to applicable laws, users may have the right to:

• Access, update, or correct their personal information
• Request deletion of personal data
• Withdraw consent where processing is based on consent

Requests can be made by contacting us using the details below.

8. Cookies and Tracking Technologies

Membersstack uses cookies and similar technologies to enhance user experience, analyze usage, and improve platform performance. Users may adjust browser settings to manage cookies.

9. Third-Party Links

Our Services may contain links to third-party websites or services. Membersstack is not responsible for the privacy practices or content of such third parties.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and continued use of the Services constitutes acceptance of the revised policy.

11. Contact Information

For questions, concerns, or requests regarding this Privacy Policy, please contact: hi@membersstack.com